Airflux provides a unified support experience for all customers.
| Stage |
Support |
| Onboarding |
1. Materials Provided : Kick-Off Guide / Onboarding Survey |
- Inquiry Support
- Response Time : 72 hours
- Support Channel : Email
- Support Language : English |
| Ongoing Support | 1. Inquiry Support
- Response Time : 72 hours
- Support Channel : Email
- Support Language : English |
- All Official documentation is supported in English Only
- Support Availability is based on standard business hours.
- Response time based on service level
- Level 1 Issue (within 24 hours)
- Critical Issues such as widespread service outage or a failure of core functionality
- ex. Outage of our inference API
- Level 2 Issue (within 72 hours)
- General inquiries related to service features, usages, or third-party integrations