AB180 Inc. (hereinafter referred to as "AB180" or "the Company") complies with the "Personal Information Protection Act" and related laws and regulations to protect the freedom and rights of data subjects, lawfully process personal information, and securely manage it. In accordance with Article 30 of the "Personal Information Protection Act" AB180 establish and disclose a privacy policy to guide data subjects on the procedures and standards for processing personal information and to promptly and smoothly address related complaints.
AB180 processes personal information for the following purposes. The Company does not use processed personal information for any other purpose than the following, and if a purpose of use is to be changed, it shall seek prior consent.
| Service | Purpose of Processing Personal Information | Legal Basis |
|---|---|---|
| Airbridge Membership Registration | Confirmation of membership registration intent, Identification and authentication of the individual for membership services provision, Maintenance and management of membership status, Prevention of misuse of services, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the data subject | ||
| Provision of Airbridge Services | Identification and management of Airbridge clients, Notifications regarding service use, Fee payment and settlement, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Library Download | Download handbooks and guides for information dissemination | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Newsletter | ||
| Subscription | Sending newsletters for service promotion and information | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Book a Demo | Application for and use of Airbridge demo services, Responding to inquiries regarding the introduction of Airbridge service | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Service inquiries and Complaint Handling | Responding to inquiries from customers and partners, Various notifications and notices, Handling grievances, Preserving records for dispute resolution, Verifying the identity of the complainant, Confirming complaint details, Notifying the results of the processing, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Request to Help Center | Responding to inquiries on Airbridge Dashboard | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Share feedback | Providing Feedback on Help Center Guide | Optional : Consent for the collection of personal information from the data subject |
| ETC. | Retention of Records Related to Tax Evidence | The Basic Tax Law Article 85-3 (Storage and Preservation of Books, etc.) |
| The Commercial Act Article 266 (Preservation of Books and Documents) |
AB180 promptly destroys personal information once the purpose of its collection and use has been achieved. However, in cases where it is necessary to retain personal information in accordance with provisions of relevant laws such as the Commercial Act, the information will be retained for a certain period. The categories of personal information processed and used, as well as the retention periods, are as follows.
| Service | Type | Item | Retention Period |
|---|---|---|---|
| Airbridge | |||
| Membership | |||
| Registration | Required | Name, Email, Password, Company Name, Country | Customers who have entered into a solution usage contract : 1 year from the contract termination date |
| Other members : 1 year from the last login date after registration | |||
| Airbridge | |||
| Membership | |||
| Registration | Optional | Phone Number, Job Title | Customers who have entered into a solution usage contract : 1 year from the contract termination date |
| Other members : 1 year from the last login date after registration | |||
| Provision of | |||
| Airbridge | |||
| Services | Required | Name, Company Name, Job Title, Email, Phone Number | Until the contract termination |
| Library | |||
| Download | Required | Name, Company Name, Job Title, Email, Country | Until unsubscribing from the newsletter or the termination of the newsletter service |
| Newsletter | |||
| Subscription | Required | Until unsubscribing from the newsletter or the termination of the newsletter service | |
| Book a Demo | Required | Name, Company Name, Job Title, Email, Phone Number, Country | 1 year from the end of the demo request |
| Service inquiries and | |||
| Complaint | |||
| Handling | Required | Email, Name, Company Name, Phone Number | 3 years from the date of inquiry or contract termination |
| Request to Help Center | Required | Name, Company Name, Email, Country | Customers on a paid plan : 3 years from the contract termination date |
| Other members : 3 years from the inquiry completion date | |||
| Share feedback | Optional | 3 years from the feedback sharing date | |
| ETC | Required | Tax basis documents (all transaction records and supporting documents) | For 5 years |
| Transferred Item | Name, Email, Password, Company Name, Country, Phone Number, Job Title |
|---|---|
| Countries | Japan |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Amazon Web Services, Inc. ([email protected]) |
| Purpose | For using Amazon Cloud Service(outsourcing physical operational environment) |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Name, Email, Company Name, Phone Number |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Intercom, Inc. (Legal Department, [email protected]) |
| Purpose | For membership management and handling of civil affairs |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | The Rocket Science Group LLC d/b/a Mailchimp (Privacy, [email protected]) |
| Purpose | For sending email to customers |
| Retention and Use Period | |
| Until unsubscribing from the newsletter or the termination of the newsletter service(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Twilo(Sendgrid) (Privacy, [email protected]) |
| Purpose | For sending email to users |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Mixmax, Inc. (Privacy, [email protected]) |
| Purpose | For Business and performance management |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Name, Company Name, Job Title, Email, Phone Number, Country |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Salesforce, Inc.(Privacy, [email protected]) |
| Purpose | For Customer and contract management |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Name, Company Name, Job Title, Email, Phone Number, Country |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | ZenLeads Inc. ([email protected]) |
| Purpose | For Utilizing B2B marketing intelligence platforms |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Name, Email |
|---|---|
| Countries | UK |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Plain (Security team, [email protected]) |
| Purpose | For handling customers and partners inquiries |
| Retention and Use Period | |
| 3 years from the end date of the contract (however, if retention is required according to other laws, the information will be retained until the end of that period) |
| Transferred Item | Card number, Expiration date, CVC, Country, Email (The above information is not collected or stored by AB180. It is directly entered by the user on the Stripe payment console and processed solely by Stripe.) | | --- | --- | | Countries | USA | | Transfer Method | Immediate processing through security protocols (encryption) upon entering payment method information on the Stripe console | | Recipient (Information Manager) | Stripe ([email protected]) | | Purpose | For processing of post-payment | | Retention and Use Period | Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |