AB180 Inc. (hereinafter referred to as "AB180" or "the Company") complies with the "Personal Information Protection Act" and related laws and regulations to protect the freedom and rights of information subjects, lawfully process personal information, and securely manage it. In accordance with Article 30 of the "Personal Information Protection Act" AB180 establish and disclose a privacy policy to guide information subjects on the procedures and standards for processing personal information and to promptly and smoothly address related complaints.
| Service | Purpose of Processing Personal Information | Legal Basis |
|---|---|---|
| Airbridge Membership Registration | Confirmation of membership registration intent, Identification and authentication of the individual for membership services provision, Maintenance and management of membership status, Prevention of misuse of services, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Provision of Airbridge Services | Identification and management of Airbridge clients, Notifications regarding service use, Fee payment and settlement, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Library Download | Download handbooks and guides for information dissemination | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Newsletter | ||
| Subscription | Sending newsletters for service promotion and information | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Book a Demo | Application for and use of Airbridge demo services, Responding to inquiries regarding the introduction of Airbridge service | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Service inquiries and Complaint Handling | Responding to inquiries from customers and partners, Various notifications and notices, Handling grievances, Preserving records for dispute resolution, Verifying the identity of the complainant, Confirming complaint details, Notifying the results of the processing, etc. | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Request to Help Center | Responding to inquiries on Airbridge Dashboard | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| Share feedback | Providing Feedback on Help Center Guide | Required: Personal Information Protection Act, Article 15 (Collection and Use of Personal Information) |
| Optional : Consent for the collection of personal information from the information subject | ||
| ETC. | Retention of Records Related to Tax Evidence | The Basic Tax Law Article 85-3 (Storage and Preservation of Books, etc.)The Commercial Act Article 266 (Preservation of Books and Documents) |
AB180 processes personal information for the following purposes. The Company does not use processed personal information for any other purpose than the following, and if a purpose of use is to be changed, it shall seek prior consent.
AB180 promptly destroys personal information once the purpose of its collection and use has been achieved. However, in cases where it is necessary to retain personal information in accordance with provisions of relevant laws such as the Commercial Act, the information will be retained for a certain period. The categories of personal information processed and used, as well as the retention periods, are as follows.
| Service | Type | Item | Retention Period |
|---|---|---|---|
| Airbridge | |||
| Membership | |||
| Registration | Required | Name, Email, Password, Company Name, Country | Customers who have entered into a solution usage contract : 1 year from the contract termination date |
| Other members : 1 year from the last login date after registration | |||
| Airbridge | |||
| Membership | |||
| Registration | Optional | Phone Number, Job Title | Customers who have entered into a solution usage contract : 1 year from the contract termination date |
| Other members : 1 year from the last login date after registration | |||
| Provision of | |||
| Airbridge | |||
| Services | Required | Name, Company Name, Job Title, Email, Phone Number | Until the contract termination |
| Library | |||
| Download | Required | Name, Company Name, Job Title, Email, Country | Until unsubscribing from the newsletter or the termination of the newsletter service |
| Newsletter | |||
| Subscription | Required | Until unsubscribing from the newsletter or the termination of the newsletter service | |
| Book a Demo | Required | Name, Company Name, Job Title, Email, Phone Number | 1 year from the end of the demo request |
| Service inquiries and | |||
| Complaint | |||
| Handling | Required | Email, Name | 3 years from the end date of the contract |
| Request to Help Center | Required | Name, Company Name, Email, Country | Customers on a paid plan : 3 years from the contract termination date Other members : 3 years from the inquiry completion date |
| Share feedback | Optional | 3 years from the feedback sharing date | |
| ETC | Required | Tax basis documents (all transaction records and supporting documents) | For 5 years |
| Transferred Item | Collected personal information |
|---|---|
| Countries | Japan |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Amazon Web Services, Inc. ([email protected]) |
| Purpose | For using Amazon Cloud Service(outsourcing physical operational environment) |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Intercom, Inc. (Legal Department, [email protected]) |
| Purpose | For membership management and handling of civil affairs |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | The Rocket Science Group LLC d/b/a Mailchimp (Privacy, [email protected]) |
| Purpose | For sending email to customers |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Amplitude, Inc. (Privacy, [email protected]) |
| Purpose | For system improvement through analysis of customer behavior data |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | LogRocket (Privacy, [email protected]) |
| Purpose | For monitoring customer session of frontend |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Sentry (Privacy, [email protected]) |
| Purpose | For monitoring log and error of frontend system |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Twilo(Sendgrid) (Privacy, [email protected]) |
| Purpose | For sending email to user |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |
| Transferred Item | Collected personal information |
|---|---|
| Countries | USA |
| Transfer Method | Transmission through security protocols (encryption) upon using the Airbridge website service |
| **Recipient | |
| (Information Manager)** | Mixmax, Inc. (Privacy, [email protected]) |
| Purpose | For Business and performance management |
| Retention and Use Period | |
| Until membership withdrawal or contract termination(However, if the laws and regulations impose duties to retain information for a certain period, personal information may be stored during the designated period) |